Effective Date: July 9, 2025
At Jumuah, we take great pride in delivering fresh, high-quality products to our valued customers. As we deal in perishable items, we have set clear and fair guidelines to ensure transparency and protect both our customers and our business.
Returns Policy
Eligibility for Returns
- Due to the perishable nature of our products, we do not generally accept returns.
- However, if you receive a product that is damaged, defective, or incorrect, you may be eligible for a replacement or refund.
Conditions for Return
- Requests must be made within 24 hours of delivery.
- The product must be unused, unopened, and in its original packaging.
- Photo evidence of the product and packaging condition is required to process your claim.
Refunds Policy
Refund Process
- Once we receive and approve your return request, we will notify you via email.
- Refunds (if approved) will be processed to your original method of payment within 7-10 business days.
- In case a replacement is preferred, we will arrange for a new shipment (shipping charges will be aplicable)
Non-Refundable Situations
- Products not reported within 24 hours of delivery.
- Products that have been used, opened, or tampered with.
- Items returned without prior approval from our support team.
How to Initiate a Return or Refund Request
- Email us at atacetraders@gmail.com within 24 hours of receiving your order.
- Include:
a. Your order number.
b.Clear photos of the product and packaging.
c. A brief description of the issue. - Our support team will review your request and guide you on the next steps.
Contact Us
Phone Number: +91 9820316182
Email: atacetraders@gmail.com
Address: Mahim (West), Mumbai – 400 016, Maharashtra, India
We’re Here to Help!
At Jumuah, customer satisfaction is our top priority. We appreciate your understanding of our policies designed to maintain product quality and safety. Thank you for choosing us!